Client Solutions Manager, Austin

Facebook | Austin, TX

Posted Date 12/12/2018
Description The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role will be located in our Austin office.

RESPONSIBILITIES

  • Act as a Marketing Solutions Expert

    • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners

    • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

    • Analyze data and insights to guide strategy and implementation of Facebook solutions

  • Relationship Management

    • Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)

    • Work and collaborate with diverse group of internal cross-functional teams

  • Media & Measurement Strategy and Implementation

    • Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators

    • Outline and oversee measurement strategy, tracking, and results delivery

    • Identify optimization opportunities for improving performance

  • Project Management and Internal Operations

    • Project manage complex work streams

    • Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)

    • Ability to travel as needed

MINIMUM QUALIFICATIONS

  • Experience with Excel, experience with analyzing datasets and delivering insights

  • Problem solving experience

  • Experience working with cross-functional teams with experience influencing c-level executives

  • Demonstrated experience presenting ideas

PREFERRED QUALIFICATIONS

  • Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS

  • Experience as a Facebook user and knowledge of Facebook’s ad products

  • Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)

  • BA/BS degree in a technical or marketing field

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