Product Data Operations Specialist, Community Operations

Facebook | Menlo Park, CA

Posted Date 12/20/2018
Description Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.


Facebook is seeking a Product Data Operations Specialist to help lead a large contractor team, responsible for driving improvements in our newsfeed and core products. The Product Data Operations team supports a variety of products, all of which support major product initiatives by Facebook. Our mission is to empower product to drive the best possible user experience for the Facebook platform. This role requires organizational drive, process improvement skills, an analytical mindset, excellent communication skills, leadership ability, management experience, ability to cross-collaborate, and an interest in driving product quality.

RESPONSIBILITIES

  • Manage multiple projects, recruit, train, supervise and motivate a large contractor team

  • Manage different work flows across multiple offices, time zones, and markets

  • Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results

  • Collaborate with cross-functional partners to drive improvements and cultivate relationships

  • Engage in strategic discussions to identify problems, measure and improve the quality of workflows

  • Identify opportunities to improve tooling and implement scalable solutions

MINIMUM QUALIFICATIONS

  • 2+ years of industry experience in consumer-oriented product environment, consulting, or operations role

  • Experience working independently and a track record of taking initiative

  • Communication and presentation experience

  • Experience analyzing and solving problems

  • Experience with Excel

PREFERRED QUALIFICATIONS

  • Bachelor's and/or Master's degree

  • Experience with SQL

  • Understanding of Facebook and Instagram

  • Experience working with data sets

  • 1+ years of leadership experience

Job Category
Operations | Product

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