Technology Associate

WeWork

Posted Date 12/18/2018
Description

About the Role: Technology Associate

Department: Technology Services & Support

Department Goals & Objectives

  • Delivers outstanding Support and Services for our Members and location-based Member Teams
  • To exceed Member expectations in the delivery of the core technology components of our Memberships
  • Deliver additional revenues for WeWork through the sale, installation and support of IT Services

Position Goals & Objectives

  • To provide additional department to support WeWork offered solutions across WeWork locations Members and
  • To use your knowledge and skills to diagnose.
  • Work closely with the Tech Lead (Ops) to provide additional support on Member tickets.
  • To offer guidance, on an ongoing basis, to the Community Team Members to provide “Level 1” IT support for Members.
  • To work collaboratively with the other Technology Teams, (Networking, Audio Visual & IT Business Development) at WeWork locations to refresh and/or replace equipment where needed.
  • Provide additional support to the Tech Leads with the end goal of resolving tickets
  • To gain the necessary exposure, knowledge, and experience in order to eventually move in to a Tech Lead role.

Responsibilities

  • Support to the other Technology Services team members and Community to work towards solving technical issues implement corresponding solutions
  • Preventive troubleshooting and maintenance on WeWork IT infrastructure as needed – AV equipment, replacing equipment, deploying new equipment
  • Report directly to Tech Lead (Ops) to understand where additional support is needed based on support requests
  • Coordinate and partner with the Technology Networking Services Team with the troubleshooting and resolution of LAN & Wireless Network issues
  • Coordinate and partner with the Technology Audio Visual Services Team with the configuration, administration and troubleshooting of location-based Audio-Visual equipment
  • Rollout of new equipment on ad-hoc basic
  • Manage region inventory room, ordering, and tracking

Requirements

  • An associate degree and 1 + years of technical experience preferred (support, field work, CCNA, etc.)
  • A+ and/or Network+ certifications a plus
  • Strong interest in Technical Support and Information Technology
  • Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership
  • Ability to take ownership of projects through to completion
  • Knowledge of the operation of Microsoft and Apple based applications and operating systems
  • Knowledge of data networking principles a plus
  • Ability to maintain positive relationships with Members and internal Team Members
  • Ability to use support tools to speed up problem solving and improve own productivity

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