Partner Manager, Global Outsourcing - Community Operations

Facebook | Austin, TX

Posted Date 9/15/2018
Description Facebook is seeking an experienced Partner Site Manager to run Outsourcing Site Operations and to manage vendor relationships. This is a unique opportunity to work with a wide variety of internal teams providing scalable outsourcing solutions. Through ensuring high performance on existing programs and help facilitating transition of new programs, you will have a strong impact on the company's growth. Candidates are required to have partner management and consultative experience in the outsourcing environment, with communication and large-scale operation management skills. This includes a solid understanding of the outsourcing landscape, and comprehension of the Legal, Financial and Technical components of outsourced programs is expected.

RESPONSIBILITIES

  • Ensure program success through strong performance management and measurement methodology for core KPIs (Productivity, Quality, etc.)

  • Represent Facebook in vendor site and channelize internal Facebook culture in the site’s operation and people leadership landscape

  • Demonstrate process management and delivery re-engineering experience including hiring qualities, training, floor management, workload prioritization, quality, overall execution and overall and optimization

  • Be the voice of the vendor, understand their blockers, prioritize Community member impact and engage Facebook cross-functional team to solve the same

  • Drive customer experience initiatives in vendor sites

  • Manage complex vendor relationships

  • Prioritize and deliver timely, high quality data driven work

  • Willingness to travel required for this role

MINIMUM QUALIFICATIONS

  • 8+ years experience managing outsourced vendor relationships

  • Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders

  • Outsourcing experience and knowledge of outsourcing landscape including legal, financial and technology components of outsourcing

  • Experience working as part of a global, cross-functional team and working with all levels

  • Analytical experience

PREFERRED QUALIFICATIONS

  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment

  • Flexible, adaptable, proactive and self-motivated

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