Community Services Lead


Posted Date 12/17/2018

Community Service Lead - Southeast

Department: Operations/ Community

Position: Community Service Lead - SE

Reporting to: Community Manager/ Community Service Manager

Goals & Objectives

  • Strategically lead multiple CSA teams.
  • Drive the success of all cleaning support for Community teams
  • Lead, train, inspire and mentor CSA team members.
  • Implement and measure new cleaning methods and processes.
  • Structure effective cleaning training programs that enable team members to be successful
  • Accountable for the cleanliness of the building(s)

Duties & Responsibilities


  • Oversee assigned building(s).
  • Work collaboratively with CSA’s, CM’s, CSM and the rest of the community team members
  • Capable of performing ALL CSA job duties on both shifts (SEE CSA-JD).
  • Responsible for filling in CSA role, when needed or asked
  • Complete daily checklist and send them out to CM and CSM
  • Work side by side with each CSA in assigned buildings at least once a week to help optimize their time
  • Accountable for inventory and ensuring we have the correct levels of supplies at all times
  • Participate in the Interview process for CSA candidates
  • Capable of training and working with CSA’s on both shifts (Required)
  • Able to multitask and problem solve
  • Help create and complete daily group projects
  • Conduct monthly walkthrough with FM, FL or CSM
  • Responsible for inspecting CSA work assignments daily
  • Be able to communicate with team members and members
  • Ensure building/buildings meet 90% score on the walkthrough
  • Ensure all cleaning equipment is being maintained and in good working condition
  • Ensure all cleaning carts are organized and standardized after each shift
  • Adhere to all processes and procedures and ensure all team members are doing the same
  • Focus on standardization throughout each building
  • Perform other job functions when needed, that are not listed
  • Ensure MIMO’s are complete on time
  • Uphold standard of exemplary quality of work and exceptional work performance


  • Responsible for reporting any issues to the CM, FM or FL


  • Minimum 2 years of experience in hospitality, hotel or similar field
  • Experience in leading teams of 3 or more people
  • Strong understanding of team building
  • An inspirational leader who loves to help others take action to be their best
  • Good written and verbal communication
  • Basic computer Microsoft Office applications
  • Be flexible to work AM, PM or a split shift
  • Positive mindset
  • Hardworking, MUST be hands-on
  • Willing to learn and loves to train
  • Ability to lift up to 40lbs
  • Able to give and receive feedback ?

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