Global Headcount & Billing Analyst

Facebook | Austin, TX

Posted Date 12/19/2018
Description Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.
The Global Headcount & Billing Analyst role will focus on informing and managing the global outsourced billing reconciliation, and site location strategy for Global Operations; a multi-thousand headcount operation spread across a broad global footprint. You will partner closely with a variety of teams including Global Outsourcing, Partner Management, Workforce Management, Capacity Planning, Recruiting, Finance, Data Analytics and multiple Operational teams to create tools to analyze and drive visibility to our physical footprint and resource utilization (headcount). The role is based in the Austin, Texas office.


  • Manage the end-to-end tracking, auditing and administration for headcount, physical capacity and billing reconciliation across a complex global operation

  • Build agile, data-driven space strategies balancing the priorities and timelines of multiple business units

  • Influence site & location strategy, working closely with cross-functional partners to understand projected demand, supply and other factors influencing utilization of headcount and physical footprint

  • Coordinate with Global Facilities partners to plan new build-outs

  • Develop physical occupancy analysis mechanism to provide visibility across the organization, to effectively communicate occupancy/vacancy ratios

  • Partner with Global Outsourcing, Partner Management, Data Analytics and Capacity Planning teams to develop in-real-time views of utilization and cost

  • Partner with Global Outsourcing, Partner Management and Capacity Planning to develop ad hoc analysis and what-if scenarios to promote responsible utilization of our internal and external footprint

  • Build invoice projection & reconciliation model to ensure alignment across internal and external partners across a complex global organization

  • Drive change management and communications related to invoicing, billing data governance and reporting

  • Responsible for billing queries and coordinate resolution, not limited to missing invoices/statement of account, ads spent discrepancies with invoices, update of customer details and local tax queries on invoice


  • 5+ years of experience in finance, labor planning, resource planning, workforce management, workforce analytics, space planning or a combination of these

  • 2+ years of experience developing financial plans, budgets, return on investment analysis or cost benefit assessment

  • Experience in process documentation and iterative process improvement

  • Experience managing organization-wide projects

  • Experience in space management, facility management or project management experience

  • Experience in resource or labor planning and management

  • Knowledge in Excel, SQL, Tableau or similar data visualization applications, Lean, Six Sigma, Agile or other process methodologies


  • Python experience

  • Commitment to work on behalf of the users to create a better community experience

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