Community Service Associate


Posted Date 7/16/2018

Position Goals & Objectives

  • Work with the Community Management team to identify opportunities to enhance Member experience
  • Deliver exceptional building level services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90-point or above monthly rating based on Operational Standards rating system
  • Act as eyes and ears in absence of Building Management staff
  • Demonstrate the following values during the execution of your role:
  • Inspired
  • Entrepreneurial
  • Authentic
  • Together
  • Grateful
  • Tenacious

Duties & Responsibilities:

  • Work with the Quality Control team to achieve excellence in the delivery of services to Members
  • Prepare spaces for the hosting of Events (set-up and break down)
  • Arrive to work at scheduled time
  • Prepare building entrances and sidewalks (shovel snow/ice when needed)
  • Prepare and maintain building and floor lobbies
  • Prepare and maintain elevator cars and doors
  • Prepare and maintain:
    • Aluminum partitions
    • Glass walls including inside and outside of private offices
  • Prepare and maintain restrooms (including the restock of: toilet paper, toilet seat covers, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
  • Prepare and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels)
  • Remove kitchen pantry garbage
  • Load and unload dishwasher
  • Prepare and organize refrigerators
  • Prepare and lock beer kegerators
  • Wash coffee pots and sanitize fruit water container at the end of the day
  • Prepare and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, Prepare tables, re-set chairs, empty trash, prepare white boards and recharge phones)
  • Prepare and maintain specialty rooms - i.e. screening rooms, meditation room, recording studios
    • Prepare and re-set furniture
    • Prepare carpets/floors
    • Reset equipment
  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
  • Prepare phone booths - dust, vacuum, disinfect phone handles and prepare doors
  • Common Spaces and Hallways - reset and Prepare furniture, prepare carpets/floors
  • Private offices - prepare floors, glass doors and remove trash as scheduled
  • Prepare and maintain staircase throughout the building including emergency stairwells
  • Take garbage to trash room or curb
  • Attend service related emergencies
  • On-call for building staff during work hours
  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies


  • Attend pre-Event meetings
  • Set up pre-Event
  • Execute
  • Break down post-Event
  • Post-Event analysis


  • Conduct daily building walkthroughs for Quality Control assessment
  • Solve incident tickets via Zendesk ticketing platform
  • Conduct Zendesk Tickets metrics analysis

Periodic Work

  • Dusting of high spots, light fixtures, design fixtures, duct work, HVAC dampers, furniture vacuuming, sanitation and stain removal
  • MIMO’s: Prepare private offices - desks/ desk lamps/ bookcases/ chairs/ pods

Soft Skills

  • Proven Team Player - ability to work with a team and achieve daily and monthly goals
  • Self-starter- able to identify work that needs to be done and does it without required instruction
  • Courteous and professional - able to perform tasks at hand when Members are on-site
  • Detail oriented- pays attention to details regarding processes and extra attention to special requests
  • Ability to solve practical problems using reasoning skills
  • Desire to learn and seek new challenges
  • High School Diploma or equivalent job experience
  • Ability to communicate in English
  • Ability to work with a large, diverse group of employees and suppliers
  • Ability to lift up to 25lbs

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