Senior Technical Account Manager, Uber Eats - NYC

Uber | New York City, NY

Posted Date 12/17/2018
Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Uber Eats team is looking for sharp, highly motivated individuals to help build the POS Technical Account Management function. As a Technical Account Manager, you will manage the technical relationship for a group of Enterprise and Mid-Market partners that wish to integrate their POS systems with the Uber Eats Platform. The TAM will work closely with our external partners as well as internal stakeholders including engineering, product, product ops, customer success, restaurant support, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both Uber and its partners.

 

What You’ll Do

  • Work with deal makers and various teams such as product, engineering, marketing, operations, legal, etc. to manage key technical relationships with restaurant IT teams and derive maximum value for our partnerships
  • Own the plan and delivery of POS integrations with restaurant partners by managing resourcing, timelines, and dependencies with key stakeholders' input
  • Work closely with restaurant partners to implement and successfully launch new Direct and Self-Serve POS integrations to onboard new stores, win new accounts, and grow existing accounts
  • Own the partner onboarding, technical deployment, and support strategy for both 1:1 and 1:Many partner engagements across Enterprise and Mid-Market segments
  • Manage the day-to-day delivery of POS integrations and work across all XFN teams to keep POS integrations moving forward
  • Be the technical point-of-contact for a group of restaurant brands mapping up to the CIO level and navigate internal processes to provide the best outcome for clients and our markets
  • Lead relationship management with prioritized ecosystem partners and vendors such as POS software providers, POS system integrators, technical consulting partners, and other 3rd-parties
  • Assist with the rollout of new Eats API products and features
  • Collect product feedback from partners and work with Eats Product and Eng teams to prioritize feature requests  
 
What You’ll Need
  • A minimum of 5 years experience leading and implementing partner technology integrations
  • A minimum of 5 years experience actively engaging with strategic partners
  • Strong understanding of technical concepts and solutions such as API’s, middleware, SDK’s
  • Experience managing senior executive stakeholder relationships
  • Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
  • Outstanding communication and presentation skills
  • Exceptional team player with proven ability to lead through influence
  • Detail oriented with the ability to thrive in fast moving, ambiguous environments
  • Willingness to travel to engage client IT teams and stay productive and professional on the road
  • Entrepreneurial thinking and the ability to act effectively with only high-level direction is also essential

 

 

About the Team


The Enterprise Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Standardization and building the strategy and process for managing our restaurant partners will be key. Customer Success Managers will be internal champions for external client excellence that crosses all functions within the org: sales, marketing, operations and analytics, and product.

 What You’ll Need
  • A minimum of 5 years experience leading and implementing partner technology integrations
  • A minimum of 5 years experience actively engaging with strategic partners
  • Strong understanding of technical concepts and solutions such as API’s, middleware, SDK’s
  • Experience managing senior executive stakeholder relationships
  • Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
  • Outstanding communication and presentation skills
  • Exceptional team player with proven ability to lead through influence
  • Detail oriented with the ability to thrive in fast moving, ambiguous environments
  • Willingness to travel to engage client IT teams and stay productive and professional on the road
  • Entrepreneurial thinking and the ability to act effectively with only high-level direction is also essential

 

Job Category
Sales, Biz Dev

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