Lead a team of Content Specialists in defining and executing operational goals within Content Operations’ larger strategy.
Develop and operationalize best practices for creating and managing high quality educational and support content at scale.
Think creatively and critically to identify new opportunities for team impact within the larger Community Operations landscape.
Build and manage relationships with key cross-functional partners including Product, Community Operations, Localization, and Content Strategy.
Draw upon your own experience to act as a resource and mentor for your team in areas such as process improvement, time management, cross-functional negotiation and career development.
5+ years of experience in online operations and/or content management
3+ years of experience in direct people management
Demonstrated critical thinking experience
Experience measuring impact against operational metrics
Experience in two or more of the following areas: localization/internationalization and optimizing help and support content, defining CMS requirements and content management workflows, A/B testing and data analysis, managing editorial quality, or cross-functional project management
Experience in online operations and/or content management in a technology company