Learning Technology Operations Lead

Facebook | Austin, TX

Posted Date 12/06/2018
Description The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
This role is responsible for the successful operation of our company-wide Learning technology solutions. The successful candidate will work to drive optimum learning efficiency, experience and scale by working closely with our Learning, Operations and People Engineering teams. You will ultimately guide the product road-map through definition of features, enhancements, fixes and other functionality by understanding our internal stakeholders needs and defining the future strategy to exceed them!

RESPONSIBILITIES

  • Lead Cornerstone (CSOD) migration project and ongoing maintenance of platform

  • Manage the Learning technology ecosystem priorities and roadmap

  • Working closely with business stakeholders to determine requirements, and prioritization

  • Oversee User Acceptance Testing and prepare process documentation

  • Collaborate closely with the Product Manager and Engineers on day-to-day features, priorities and solutions

  • Respond as an escalation point to issues, bugs and address stakeholder feedback with urgency

  • Lead broader learning technology migrations, integrations, and change management efforts

  • Develop and support user training for learners/admins

  • Identify and provide other education, tools, and tips for users

  • Build support model in order to scale and manage day-to-day operations and support for learning teams and learners

  • Support Learners and LMS admin needs, including issue tracking, resolution and/or escalation, creation, testing and launching of new/revised features and content

  • Lead cross-functional community of practice for LMS admin community and stakeholders

  • Continuously seek out process improvements cross-functionally to create best possible learning experience

  • Consult as the subject matter expert with partners and users to find fit-for-purpose solutions

  • Keep current with Learning/HR tool trends and developments and apply learning to improve internal tool and processes

MINIMUM QUALIFICATIONS

  • 5+ years of experience in Learning Technology, Learning Operations, or other Learning Delivery field

  • Experience working with Cornerstone (CSOD)

  • Experience in building, driving strategy for, and implementing/migrating Learning Management Systems (LMS) such as CSOD

  • Experience working with stakeholders to identify and implement additional learning technology platforms

  • Experience working with multiple stakeholder groups to implement tool/system changes

  • Experience communicating and changing management specific to a new tool implementation

  • Project management experience

  • Knowledge in process improvement

  • Experience working independently with minimum supervision and lead multiple projects simultaneously involving various groups/locations/vendors

  • Organization experience

PREFERRED QUALIFICATIONS

  • PMP certification

  • Six Sigma certification

  • Experience building a learning technology ecosystem

  • Experience working with both engineering and end-user groups to identify, prioritize and scope tool requirements

  • A systems mindset: has the ability to think through end-to-end solutions to improve processes

  • Ability to work in a fast-paced environment and deal with ambiguity

Job Category
Operations

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