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The Facilities Director reports directly to the Director of Operations. This role is responsible for providing leadership and guidance for the performance of the company’s assets, including all maintenance, repairs, inspections, compliance, emergency response (weather related, major system breakdowns, etc). Key Responsibilities
Provide leadership, mentorship, and oversight for the maintenance of all WeWork facilities, exteriors/interiors, grounds, tools and equipment.
Provide guidance for HVAC, energy management, building automation, plumbing, carpentry, electrical systems, painting, waste-water treatment, equipment maintenance and general construction practices.
Provide engineering technical direction in support of the operations and maintenance of all MEP systems and critical assets.
Work collaboratively across various operational disciplines to develop processes and systems to drive operating efficiencies, increase overall community experience and drive incremental revenue.
Develop process and standards in accordance with the company’s business requirements and are in compliance to local, state and federal regulations, accreditation and regulatory agencies.
Develop preventive and corrective maintenance programs including but not limited to equipment, facility, and staff that is scalable across multiple markets.
Drive the strategy for effective planning and scheduling of critical maintenance to achieve timely completion of work and minimal disruption to business operations.
Recommend capital expenditures according to established guidelines and procedures.
Keep the function abreast of all regulatory, accreditation and compliance programs, policies and laws.
Monitor and control department budgets and expenditures; verify and reconcile expenditure of budgeted funds; prepare financial reports reflecting status of programs and activities.
Continually evaluate facilities process inefficiencies and implement improvement measures in efforts to minimize defects and increased utilization
Conduct periodic quality checks to ensure that operations policies and procedures are practiced and current.
Identify, develop and recommend professional development needs and opportunities and coordinate/conduct training.
Conduct performance evaluations, formal and informal coaching and recommend disciplinary action.
Establish and maintain departmental vision through assessment, goal-setting, annual and strategic planning in support of WeWork’s mission, values, and strategic goals and objectives.
Develop KPIs & OKRs specific for the function regionally, drive performance to these goals and report on status periodically.
Drive success by continuously monitoring and analysing the organization’s performance to ensure optimal operational efficiency and financial accountability within the function organization.
Plan and support department-wide administrative responsibilities, including people team record keeping, metric reporting, and report drafting.
Support the Regional teams to increase utilization and effectiveness of the function by coordinating and communicating between internal partners.
Play a key role in providing feedback to Development on issues that prevents Facilities from operating effectively.
Enhance and develop processes around handover of new assets from Development to Operations. Critical Competencies for Success
Strong leadership disposition with a passion for building up teams and mentoring individuals.
In depth working knowledge of operating principles, guidelines and compliance.
Demonstrates working knowledge of MEP systems, tie-ins to base building systems, and preventive/corrective maintenance.
Demonstrates local compliance code Fire Safety code and typical NY inspection protocol (FDNY, EOB, etc)
High interest in technology and current workplace trends in efforts to lead the function as a “stand out” organization in the Facilities Management industry.
Strong performance management and conflict management skills. Strong analytical and problem-solving skills.
Exemplary communications skills (active listening, written & verbal).
Strong financial management skills.
Proficiency in Microsoft Office and other relevant technologies.
Ability to plan and organize work initiatives to successfully accomplish central goals and objectives.
Ability to think critically, multi-task, prioritize and delegate as appropriate.
Ability to identify, develop and implement short/long-term strategic goals and objectives. Experience and Requirements
10 + years experience in an executive Facilities Management or Property Management role leading project teams or direct reports globally.
Proven leadership and vision in managing facilities, projects and staff.
Working knowledge of HVAC, energy management, building automation, plumbing, carpentry, electrical systems, painting, waste-water treatment, equipment maintenance and general construction practices.
Working knowledge of all applicable standards, codes and regulations established by federal, state, and local agencies.
Ability critically analyze MEP and architecture drawings, commissioning reports and TAB reports.
Proven success in driving cost reduction in OpEx and meeting the company's financial goals.
Detail oriented and high level of quality standard.
Comfort in working under pressured, time-sensitive, and rapidly evolving situations.
Advanced spreadsheet, presentation, and document processing skills
Ability to work flexible hours to accommodate regions outside of the US.
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