Work within Facebook's ticketing system in support of the health of Facebook's server fleet
First point of contact for break fix technicians
Responsible for assisting with projects (new capacity as well as retrofits) and repairs throughout the data center
Understand and debug hardware, and Linux OS related issues
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in on-call rotation (once a month on-call for a week after hours, first point of contact)
Bachelor's degree in technical field or equivalent experience/certification
Knowledge of Linux and server hardware support
Experience modifying and developing in Python, SQL, and/or shell scripting
Working conceptual knowledge of technologies such as HTTP, DNS, RAID, and DHCP
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