Community Manager-HQ

WeWork

Posted Date 12/18/2018
Description

Goals & Objectives

Illustrate WeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following:

Creating a collaborative, productive, and inspiring work environment for WeWork HQ Employees through operational excellence and personal interactions.

Partnering with the Senior Community Manager to develop an NY-HQ and Global HQ standard experience.

Collaborating with internal departments and external businesses to develop the WeWork employee experience.

Communicating with necessary parties to succeed in creating a fully operational and smooth-running building.


Maintaining company standards and expectations.


Managing the HQ Community Management team and hitting building KPI’s.


Duties & Responsibilities

Be ultimately responsible for the organizational health of your WeWork HQ location.

Set the tone for the Community team, lead performance, and drive results.

Collaborate with alternative HQ locations to drive a consistent employee experience across New York and Global locations

Excel at employee experience and hospitality

Coordinate with the HQ Real Estate Development team to maintain accurate HQ employee placement figures

Creatively manage WeWork space for the optimal use

Conduct research on employee habits to support WeWork product expansion.

Enforce policies and standards across employees, guests, and visitors


Community Management & Events:

Manage all building operations to ensure the highest level of HQ employee satisfaction.


Develop initiatives designed to inspire employees and create connections between departments, including overseeing events, electronic and print communications, and building walk-throughs.


Solve employee-related issues and complaints to promote a cohesive community and manage employee expectations.


Oversee events to strengthen a balance of educational, employee appreciation, and entertainment.

Proactively gather data on employee business objectives and identify services that could help employees achieve their objectives.


Design and implement rules, guidelines and best practices for employees to optimize their productivity and work experience.


Recommend best practices, including but not limited to community management, hospitality, training, and member experience on a company-wide level.


Resolve employee complaints through neutral fact investigation and implement solutions wherever possible.


Explain and enforce WeWork standard policies and procedures to employees, including but not limited to building regulations and policies.

Business Development:

Take responsibility for HQ employee productivity and workspace dynamics.


Lead tours for VIPs, i.e. guests of WeWork, with attention to WeWork’s mission, core values, global statistics, and value proposition.


Engage in the larger HQ employee market by attending WeWork events and networking


Supervise new-employee orientation


Building Management:

Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building.


Analyze and resolve building issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.


Set priorities using data from internal systems and clearly communicate adjustments to the team.

Educate team on building metrics


Manage and maintain relationships with vendors and landlords.


Review all base building documents to maintain updated and accurate data.


Expense management for the building.


Know and be able to implement building safety plans, i.e. fire and emergency plans.

Personnel Management:

Manage a team within a building to exceed sales goals and execute on their objectives as an individual and a team.


Conduct daily team meetings to communicate daily and weekly updates

Lead professional development within the team and make recommendations to promote current employees.


Perform weekly one-on-one meetings to track individual performance with a focus on up and down feedback.


Oversee and keep your team informed with all process changes.

Experience & Requirements

College graduate with a four-year degree.
Customer service and sales experience required.
Project management and business operations experience required.
Must have strong verbal and written communication skills.
Cold-outreach experience a plus.
Understanding and experience managing a team of more than two people.
Exceptional organizational and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Passion and understanding for entrepreneurial communities.
Passion and understanding of WeWork’s mission and values.

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