Internal Solutions Engineer, Product & Service Operations

Facebook | Austin, TX

Posted Date 12/06/2018
Description The Product & Service Operations team supports millions of businesses by resolving their product support needs while using our ad products and ensures that businesses have a great experience while advertising on Facebook. The Internal Solutions team within Product & Service Operations is an applications engineering team focused on solving for tools development or back-end infrastructure problems. We partner with product and software engineering teams to build proprietary tools and techniques to provide support at scale and enforce the quality of support for all of our advertising products.
Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong. This position is located in our Austin, TX office.


  • Work on a global team of technical individuals leveraging technical skills such as PHP, Hack, Haskell, Haxl, JavaScript and React to successfully drive infrastructure & tool improvements for new products, existing processes and workflows

  • Use engineering skill sets in a business organization to drive meaningful business impact by looking at problems through an operational lens

  • Partner with cross-functional teams such as Product and Software Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale

  • Self-identify gaps, problems, needs, and come up with robust solutions with relative independence

  • Be the gatekeeper of system integrity by deep-diving into stability issues and coming up with solutions as well as working to enhance overall code quality


  • B.S. or M.S. in Computer Science or equivalent degree or experience

  • 2+ years experience of shipping production code

  • Experience in writing self-documented code

  • Experience in assessing, analyzing and resolving issues using data, and distilling into business insights

  • Experience communicating technical concepts to non-technical audiences

  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment


  • Experience working with or in support of diverse communities

Job Category
Developer, Engineer | Operations | Product

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