Manage and bring operational excellence to a diverse team of individual contributors reviewing large volumes of incoming requests from law enforcement.
Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions.
Support time sensitive escalations related to sensitive subject matter.
Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.
Interpret performance metrics and impact organizational change as a result.
Working within a global leadership team, drive improvements to policies and processes within the law enforcement response team.
Present material about the team’s goals and mission to a large, mixed audience, including law enforcement.
Participate in on-call escalation rotation as well as after-hours and weekend duty.
Able to work with sensitive issues that includes graphic violence, a variety of religious and political views, and adult content.
Travel domestically and internationally as needed.