Law Enforcement Response Team Lead

Facebook | Austin, TX

Posted Date 12/05/2018
Description The Facebook Legal team is seeking a motivated, highly organized, detail-oriented candidate with impeccable judgment to lead within our Law Enforcement Response Team for the Americas region. The right candidate must have a strong work ethic and exceptional partnering skills. The position is full-time and would be based in our Austin office.


  • Manage and bring operational excellence to a diverse team of individual contributors reviewing large volumes of incoming requests from law enforcement.

  • Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.

  • Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions.

  • Support time sensitive escalations related to sensitive subject matter.

  • Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.

  • Interpret performance metrics and impact organizational change as a result.

  • Working within a global leadership team, drive improvements to policies and processes within the law enforcement response team.

  • Present material about the team’s goals and mission to a large, mixed audience, including law enforcement.

  • Participate in on-call escalation rotation as well as after-hours and weekend duty.

  • Able to work with sensitive issues that includes graphic violence, a variety of religious and political views, and adult content.

  • Travel domestically and internationally as needed.


  • B.A. or B.S. degree.

  • 5+ years of experience in operations, people management, or business strategy and prioritization.

  • 5+ years of people management experience leading operational teams.

  • Experience staying organized and prioritizing multiple functions and tasks while managing their work time.

  • Experience using different types of computer systems, internet technology and software (including PC, Mac, MS Office, online research, etc.).

  • Experience working with sensitive issues that include child exploitation, a variety of religious and political views, violence and adult content.

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