Perform deep dives on complex technical issues within the data center, ranging from automated tooling to hardware failures and network issues.
Work as technical lead with cross-functional teams on large scale data center projects and initiatives.
Provide cross data center support and identify potentially larger issues, displaying effective communication when something is identified.
Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels and influence future design to ensure ease of serviceability.
Understand and be able to update and develop scripts and smaller sets of software.
Use data to drive maximum server fleet up-time and utilization rates, by understanding hardware failure rates and SLAs to customers.
Identify trends and systemic issues in the fleet and drive resolution.
Mentor team members to evaluate and look for better ways to resolve issues and define updates to tools and processes.
Provide guidance and mentor technical leads and the go-to technical resource for management.
Build cross-functional relationships and have the ability to influence policies and procedures to improve global data center operations.
Participate in on-call rotation.