Work within Facebook's ticketing system
First point of contact for break fix technicians
Responsible for assisting with projects (retrofits, new process details, etc.) and repairs throughout the data center
Understand and debug hardware and Linux OS related issues
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in on-call rotation (once a month on call for a week, after hours, first point of contact)
Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment
Knowledge of Linux and server hardware support
Experience modifying and developing in Python, SQL, and/or shell scripting
Bachelor's or master's degree in technical field, or equivalent experience/certification
Working conceptual knowledge of technologies such as HTTP, DNS, RAID, and DHCP
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