Maintain workflow for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline.
Use your existing technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier.
Use your acquired knowledge of Facebook's systems and tools to develop and deliver tool-training presentations.
Create communication posts for urgent issues or work progress updates.
Organize, maintain, and audit cross-team permissions frameworks.
Serve as an escalation point for front line systems issues.
Work closely with cross-functional teams to understand processing and operational needs.
Able to manage online queues and reply to internal customers via email.